Frequently Asked Questions

The easiest way to make an appointment is to log in to the Student Health Portal and find an available time that fits your schedule. Please arrive 15 minutes prior to your appointment time and check in when you arrive.

Yes, we recommend you make an appointment by calling the Health Center. Walk-ins will be assessed by a triage nurse and will make them an appointment with a clinician if needed.

The TCU Health Center does not offer telemedicine, but many insurance providers include 24/7 access to telemedicine. Check with your insurance carrier for more details. The TCU Student Health Insurance Plan offers 24/7 access to telemedicine for free through HealthiestYou.

No. The Health Center facilities and services are only available to TCU students.

Yes. Our medical staff is comprised of board-certified medical doctors, physician assistants, and nurse practitioners.

• The TCU Health Center is out of network for every insurance except the TCU Student Health Insurance.
• There is no charge to be seen by a clinician at the Health Center.
• Services such as laboratory tests, x-rays, dressings, immunizations, and prescriptions are provided for a fee. The charges associated with these services will be billed to your student account.
• The Health Center does not bill private insurance. We can provide you with an itemized statement so you can file a claim for reimbursement from your private health insurance company.
• If a student is referred to a specialist or hospital, the costs of these services are solely the responsibility of the student. This includes transportation by ambulance if required.

Your statements are posted to your Student Health Portal on Mondays, so check your portal. They may already be available. If not, please fill out the Contact Us form for a Statement Request. Be sure to include the dates of service, and we will email you the statements promptly.

The TCU Pharmacy accepts most insurance pharmacy cards.  Please present your card to the pharmacist when filling a prescription.  You may call the TCU Pharmacy to see if they honor your prescription insurance.  If your insurance is accepted at the TCU Pharmacy, your TCU account will be billed for only the co-pay amount.  If you do not provide proof of prescription insurance at the time you pick up your medication you will be billed for the full amount of the prescription.  If you would like to pay for your prescription or over the counter medications, you may do so at the TCU Pharmacy.

If you are on the Student Health Insurance Plan, the Health Center will file your claim for you and your charges will be covered at 100%. This does not include Pharmacy expenses.

The Health Center can provide a proof of visit, but does not have the authority to excuse missed classes, examinations, or assignment deadlines. Students are encouraged to communicate directly with their professors if their health will affect their schoolwork. The TCU Code of Conduct states,

When a student misses class for any reason other than an Official University Absence, the student is expected to follow the instructor’s policy as stated in the course syllabus. The student should contact his/her instructor as soon as possible after he/she knows the absence will occur or has occurred. If the cause of the absence is an illness, accident, or family emergency, each instructor should assist the student to make up any missed work.

Our psychiatric providers do not provide services for students who are only seeking ADHD medication. However, the TCU pharmacy is certified to fill prescriptions for ADHD medication prescribed by in-state and out-of-state providers. Please contact the pharmacy in the Health Center for more information.

That’s up to you. At age 18, your medical records cannot be released to anyone without your permission, including your parents.  Confidentiality is a priority for the Health Center. Medical records are strictly confidential and are only accessible to Health Center staff. Medical information will only be released with your written permission except in cases specified by law.

If you would like to authorize TCU Health Center to disclose your medical information to your parents (or to anyone else), you will need to have an Authorization to Release Medical Records on file at the Health Center. You may fill this out on the TCU Health Portal under Forms.

You can request your medical records be sent to you or any other third-party by visiting our Forms page and filling out the request for release of medical information.

Have your provider submit your prescription via phone, fax, or electronically to the TCU Pharmacy. Your provider can submit the prescription solely with the pharmacy name. Visit TCU Pharmacy for more information.

You can also email pharmacy@tcu.edu with your name, student ID, prescription name and number, and phone number of your current pharmacy that has your refills, and they can transfer that prescription to the TCU Pharmacy. Please allow 24 hours to complete the transfer.

Navigate to the Student Health Portal and use your TCU student login. Your username is your email without the @tcu.edu and without any periods. So, if your email is j.a.smith@tcu.edu, your username for the Student Health Portal is jasmith. Use your same password for accessing your email.

You may be prompted to accept the Information to be Provided to Service. This means that TCU is telling Medicat, our electronic medical records software, who you are. Know that only TCU Health Center and TCU Counseling & Mental Health Center staff have access to your TCU medical records. This is NOT a consent to share your medical records with the university.